The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I only use natural products to treat the iron. All items are treated with either Coconut Oil or 'Renaissance Wax' to provide a protective and attractive finish. I recommend that you occasionally treat the iron with beeswax or similar natural polish, this will build a beautiful patina and keep the iron looking tip top. Simply apply some wax and buff to a high shine.
As no lacquers or paints are used to treat the iron then over time, and if there is significant moisture in the air, rust spots may begin to appear. if this does happen gently remove the rust with wire wool and apply a coat of natural wax as detailed above. Given a little care and attention the ironwork will last for centuries!
Please get in touch if you have any questions.
Bookmarks are placed in a black microfiber pouch ready for gifting. They are shipped in a plain white jiffy bag.
Bowls & Heart Dishes are packed in a luxury cardboard presentation box and then shipped in a sturdy cardboard outer box.
Keyrings are placed in a fabric drawstring gift pouch and shipped in a plain white jiffy bag.
Bottle openers are shipped in a black fabric drawstring bag, subject to availability. They are usually shipped in a cardboard tube.
Pokers & Toasting Forks are wrapped in bubble wrap and shipped in a sturdy cardboard tube.
Let me know if you have any questions.
All personalisation is done using individual vintage letter stamps.
I do not engrave!!!
Due to the fact that each letter is individually stamped by hand, text may not always perfectly align. I'm not a machine, but I do have a highly trained eye! I'm sure you appreciate that this is the real beauty of hand made work!
Please make sure you let me know of any particular preferences regarding the layout of your message, otherwise I will use my best artistic judgment.
I usually spot spellink mistukes but cannot be held responsible if I stamp a message that does have typo's or grammatical errors!
Please contact me if you have any questions regarding personalisation.
Bulk order enquiries are welcome